Native States (“Native States,” “we,” “us,” or “our”) operates nativestates.ai and provides AI voice answering, scheduling, and missed-call lead-recovery services for local service businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
We do not sell or share your mobile information, opt-in, or consent data with third parties or affiliates for marketing or promotional purposes. Mobile information may be shared only with service providers (subprocessors) that help us deliver the messaging service — for example, our telephony and SMS delivery provider — and only to the extent needed to provide the service. Text-messaging originator opt-in data and consent are never shared with third parties for marketing.
Google sign-in provides your basic account identity, such as your name, email address, and profile photo or avatar URL. When you connect scheduling, Native States separately requests permission to list your calendars, check free/busy availability, and create and manage events. We use this access to let you choose a writable business calendar, avoid scheduling conflicts, verify the connection, and create appointments on the calendar you select.
The connection check creates and deletes a private, one-minute test event. If deletion fails, we retain its identifier so a later verification attempt can remove it. Appointment events may contain a customer’s name, phone number, email address, service address, requested service, urgency, issue summary, appointment window, confirmation number, and internal call or request references.
We store call metadata, transcripts, summaries, and booking records in our application database; encrypted call transcripts are also kept on our voice-service server. We store the selected calendar identifier and name, connection and verification records, appointment and request records, and Google event identifiers and write results. Google authorization credentials are stored in our server-side credential vault. Our scheduling application does not intentionally store your full calendar list or raw free/busy results.
OpenAI processes live call audio, transcripts, customer-provided booking details, filtered availability results, scheduling conflicts, and booking-confirmation identifiers to provide voice scheduling. Twilio processes call audio and call metadata and carries the spoken scheduling response. Our scheduling integration does not send Google authorization credentials, your full calendar list, or raw free/busy intervals to these providers.
We have disabled OpenAI API data sharing for model improvement in the organization used by this service. We do not sell Google user data, use it for advertising, or use it to train or improve generalized AI or machine-learning models. OpenAI’s default API abuse-monitoring logs may be retained for up to 30 days; we do not claim zero data retention. See OpenAI’s business data information.
Native States’ use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements. Calendar information is used to provide the scheduling features you authorize.
You can revoke Native States’ Google access in your Google Account connections settings. Revoking access stops future authorized access; it does not delete appointment events already written to Google Calendar or records already held by Native States. You can remove those Calendar events in Google Calendar.
To request deletion of account, integration, or call data held by Native States, contact ryan@nativestates.ai. Deletion requests are handled by our team after verifying your authority over the account. Some information may need to be retained to meet legal, security, billing, or dispute-resolution obligations. Signing out or canceling a subscription does not itself delete stored records.
SMS opt-in is voluntary and may be provided through the unchecked consent box on our website or verbally during an inbound call after the consent disclosure is read. By affirmatively opting in, you agree to receive the specific Native States messages described at the time of consent. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you can get help by replying HELP or contacting us at the email below. Consent to receive messages is not required to create an account, request a demo, book an appointment, make a purchase, or use Native States services. The exact consent methods are published at nativestates.ai/sms-consent.html.
We may share information with service providers who process data on our behalf under contractual confidentiality and security obligations; when required by law or to protect rights and safety; and in connection with a business transfer. As stated above, we do not share mobile opt-in or consent data with third parties for marketing.
We retain information for as long as needed to provide the service and meet legal requirements, then delete or de-identify it. We use reasonable administrative, technical, and physical safeguards to protect your information.
You may access, correct, or delete your account information, and opt out of marketing communications, by contacting us. Depending on where you live, you may have additional rights under applicable privacy laws.
Native States is a service of RADcreations LLC.
Email: ryan@nativestates.ai